Terms & Conditions | Shopiikart

Platform Overview

1.1

Nature of Platform

Shopiikart.com is an online marketplace that connects buyers with independent sellers. We provide the platform for transactions but are not directly involved in the sale of products unless specifically mentioned.

1.2

Agreement to Terms

By accessing or using Shopiikart.com, you agree to be bound by these Terms & Conditions. If you disagree with any part, you may not access our platform.

1.3

Amendments

We reserve the right to modify these terms at any time. Continued use after changes constitutes acceptance of the revised terms.

User Responsibilities

Customer Responsibilities

Provide accurate personal and payment information
Review order details before confirming purchase
Maintain account security and confidentiality
Provide genuine product reviews and ratings
Do not misuse platform or create fake orders
Comply with all platform policies and laws

Seller Responsibilities

Ensure products are genuine and accurately described
Ship orders within promised timelines
Provide proper invoices and documentation
Comply with applicable laws (GST, consumer laws, etc.)
Provide prompt customer support
Maintain product quality and safety standards

Payments & Fees

Payment Terms

Payment Collection

Payments are collected by Shopiikart and settled to sellers as per the agreed settlement cycle.

Platform Fees

Platform fees or commissions may apply to sellers based on their subscription plan and product category.

Settlement Cycle

Standard settlement occurs within 7-14 days post-delivery, subject to order completion and return window expiration.

Payment Withholding

Shopiikart reserves the right to withhold payments in case of disputes, violations, or quality issues.

Important Payment Notes

All payments are processed through secure payment gateways. Shopiikart is not responsible for payment gateway failures or bank processing delays. Refunds are processed as per our Refund Policy.

Account Suspension & Termination

4.1

Grounds for Suspension

Shopiikart reserves the right to suspend or terminate accounts for:

Fraudulent activities or fake orders
Violation of platform policies
Repeated customer complaints
Legal or regulatory violations
Non-payment of dues or fees
Platform misuse or abuse

4.2

Payment Withholding

In case of account suspension or termination, Shopiikart may:

Withhold pending payments
Cancel pending orders
Charge penalty fees for violations
Take legal action if necessary

4.3

Appeal Process

Suspended users may appeal the decision by contacting our support team with proper documentation and explanation.

Limitation of Liability

5.1

Seller Responsibility

Shopiikart shall not be liable for:

Seller product quality or authenticity issues
Inaccurate product descriptions by sellers
Seller shipping delays or errors
Seller customer service failures

5.2

Logistics Limitations

Shopiikart is not responsible for:

Delivery delays caused by logistics partners
Lost or damaged shipments during transit
Customs delays or import duties
Force majeure events affecting delivery

5.3

Financial Limitations

To the maximum extent permitted by law, Shopiikart shall not be liable for:

Indirect or consequential losses
Loss of profits or business opportunities
Data loss or corruption
Incidental damages

Governing Law & Disputes

6.1

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

6.2

Jurisdiction

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Mathura, Uttar Pradesh, India.

6.3

Dispute Resolution

We encourage users to first contact our support team for dispute resolution. If unresolved, disputes may proceed to formal legal channels.